Terms and Conditions

Introduction

Welcome to Ambitions AI (“we,” “our,” or “us”). By accessing or using our AI-powered voice agents, chatbots, lead generation, general automation assistance, and related services (collectively, the "Services"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.

Services Offered

We provide a range of AI-driven solutions including, but not limited to:

• AI Voice Agents for automating customer calls.
• Automated Appointment Booking integrated with calendars.
• AI-powered Customer Support Automation.
• Intelligent Call Transfer functionalities.
• Lead Qualification and immediate customer callbacks.
• Multilingual AI support.
• AI Chatbots for text-based automation.
• Google Review Collection Automation.
• Digital Marketing services (e.g., Google and Facebook advertising).

Our Services may integrate with third-party platforms such as Retell AI (retellai.com), VAPI, GoHighLevel, Zapier, and Make, as detailed in our Privacy Policy and any applicable service agreement.

Free Trial

We may offer a free trial period for our Services, typically lasting two (2) weeks. The specifics, duration, and eligibility for any free trial will be determined at our sole discretion.

Certain high-volume or highly complex services (such as high-volume SMS reviews, high-volume AI callers, or setups requiring extensive customization) may be excluded from the standard free trial offer or offered under specific, mutually agreed-upon terms.

We reserve the right to modify or terminate any free trial offer at any time without prior notice. Extension of a free trial period may be granted at our discretion, typically only if delays in service setup are attributable to us. Following a successful trial or service period, we may request a video testimonial and/or online review.

User Responsibilities

• Accurate Information: You agree to provide accurate, current, and complete information as necessary for the provision and customization of our Services.
• Compliance with Laws: You are solely responsible for ensuring that your use of our Services, including any data you provide or process through our Services, complies with all applicable laws, regulations, and industry standards (including but not limited to data protection, privacy, and telemarketing laws).
• Data Provision: You must supply any data, access credentials, or other materials required for AI customization and service delivery, ensuring that such data does not infringe on any third-party rights (including intellectual property and privacy rights).
• Authorized Use: You are responsible for all activity occurring under your account and shall abide by all applicable local, state, national, and foreign laws, treaties, and regulations in connection with your use of the Service, including those related to data privacy, international communications, and the transmission of technical or personal data.

Payment, Subscriptions, and Cancellations

Pricing Model: Our Services are typically offered on a subscription basis. Pricing starts from $200 USD per month and can extend to $2000 USD per month or more, based on the complexity, volume, and scope of the custom solution quoted and agreed upon for each client.

Billing Cycle: Payments are due monthly in advance, billed via Stripe or another designated payment processor. Invoices will be issued accordingly. All fees are quoted in USD unless otherwise specified.

No Setup Fee: Unless explicitly stated in a custom quote, there is generally no setup fee for our standard services.

Cost Inclusions: Our monthly flat fee typically absorbs costs associated with standard call minutes and AI processing power, as outlined in your specific service agreement or quote.

Cancellation: You may terminate your subscription by providing us with at least thirty (30) days written notice before your next monthly billing date. To be effective, notice must be sent to [email protected]. If notice is provided less than 30 days before the next billing date, you may be charged for the subsequent month. No refunds will be provided for any partial month of service.

Refunds: All fees paid are non-refundable, except in cases of clear and material failure by us to provide the agreed-upon Services, as determined by us in our sole discretion on a case-by-case basis. No refunds are provided for unused features or if you cancel your subscription mid-cycle.

Intellectual Property

Our Ownership: We retain all right, title, and interest in and to our Services, including our AI tools, software, algorithms, know-how, documentation, and any related materials developed or provided by us ("Our IP").

License to You: Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to use our Services solely for your internal business operations during the term of your subscription.

Restrictions: You may not (and may not permit any third party to): (a) modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on Our IP or Services; (b) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Services to any third party; (c) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on Our IP or Services.

Data Handling and Privacy

Our collection, use, and sharing of personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms. You agree to the terms of our Privacy Policy. You are responsible for ensuring you have all necessary consents and legal bases for providing data to us for processing through our Services, especially concerning data belonging to your customers or end-users.

Service Availability and Limitations

Availability: We will use commercially reasonable efforts to make the Services available with a high level of uptime. However, we do not guarantee that the Services will be uninterrupted, error-free, or completely secure at all times. Maintenance, updates, emergencies, or failures of third-party services may affect availability.

Third-Party Integrations: Our Services rely on integrations with third-party platforms (e.g., Retell AI (retellai.com), GoHighLevel, VAPI, Zapier, Make). We are not responsible for the performance, availability, data practices, or any issues arising from these third-party services or any changes they may make to their platforms or APIs.

User-Provided Data: We are not liable for issues, errors, or service failures arising from inaccurate, incomplete, or non-compliant data provided by you.

Service Modifications: We reserve the right to modify, enhance, or discontinue features or components of our Services at any time. For significant changes that may materially and adversely affect your use of the Services, we will endeavor to provide at least thirty (30) days' prior notice.

Termination

By You: You may terminate your subscription as outlined in the "Payment, Subscriptions, and Cancellations" section.

By Us: We reserve the right to suspend or terminate your access to the Services, in whole or in part, immediately and without prior notice if: (a) you breach any material provision of these Terms; (b) you engage in any activity that we deem to be a misuse of our Services, illegal, or harmful to our systems, reputation, or other users; (c) you fail to pay applicable fees when due; or (d) we are required to do so by law or by a third-party service provider.

Effect of Termination: Upon termination, your right to access and use the Services will cease immediately. Any outstanding payment obligations will become immediately due. We will handle your data in accordance with our Privacy Policy and any applicable Data Processing Agreement.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AMBITIONS AI (THE AMBITIONS AGENCY WEB LTD) OR ITS SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES.

UNDER NO CIRCUMSTANCES WILL OUR TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Governing Law and Dispute Resolution

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved amicably through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the dispute to binding arbitration administered by a recognized UK arbitration body (such as the London Court of International Arbitration (LCIA) or another mutually agreed-upon independent arbitrator or body) in accordance with its applicable rules. The arbitration shall take place in Exeter, UK, or another mutually agreed location, and the language of the arbitration shall be English. The arbitral award shall be final and binding upon the parties. This clause does not prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website and/or by sending an email to the address associated with your account. Your continued use of the Services after such notification constitutes your acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

The Ambitions AI
(A division of The Ambitions Agency Web Ltd)
80 Magdalen Road, Exeter, UK EX2 4TT
Email: [email protected]