Privacy Policy

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

a. Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as signing up for a trial or contacting us), or otherwise when you contact us. This may include:

• Contact Information: Name, business name, email address, phone number.
• Account Information: Usernames, passwords, and other details required for account setup.
• Billing Information: Payment details, billing address (processed by our third-party payment processors like Stripe).
• Communications: Information you provide when you contact us for support or other inquiries.
• Customization Data: Any data, scripts, or information you provide for the customization and operation of our AI Services.

b. Information Automatically Collected

When you use our Services or visit our website, we may automatically collect certain information about your device and usage, such as:

• Log and Usage Data: IP address, browser type and version, operating system, device type, pages visited, time spent on pages, service interactions, and other statistics.
• Device Information: Information about your computer, phone, tablet, or other devices you use to access the Services.
• Cookies and Similar Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences.

c. Data Processed Through Integrations (as a Data Processor)

When providing Services to our clients (who are Data Controllers), we act as a Data Processor. We may process personal data provided by our clients or collected through their integrations with our Services and third-party platforms. This can include:

• Client's Customer Data: Contact information of our clients' customers (e.g., names, phone numbers, email addresses).
• AI Interaction Data:
  • Call recordings and transcripts from AI voice agent interactions (primarily stored via Retell AI (retellai.com) for a maximum of 6 months from the date of interaction, then subject to deletion as per client agreement or legal requirements).
  • Chatbot message logs and interaction data (stored via Botpress or similar providers for a maximum of 6 months from the date of interaction, then subject to deletion as per client agreement or legal requirements).
  • Data related to appointment bookings, lead qualification, and feedback requests.

This data is processed strictly on behalf of and under the instruction of our clients for the purpose of delivering our Services to them. We do not use this specific AI interaction data to improve our general AI models for other clients.

How We Use Your Information

We use the information we collect or receive:

• To provide, operate, maintain, and improve our Services.
• To set up and manage your account.
• To personalize and customize our Services to your business needs.
• To process payments and manage subscriptions.
• To respond to your comments, questions, and requests, and provide customer service and technical support.
• To communicate with you about services, features, surveys, newsletters, offers, promotions, contests, and events, and provide other news or information about us and our select partners (with your consent, where required, and with clear opt-out options).
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities.
• To comply with legal and regulatory obligations.
• For any other purpose described to you at the time the information was collected or with your consent.

Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers (Sub-processors): We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These include platforms such as Retell AI (retellai.com), VAPI, GoHighLevel, Zapier, Make, Botpress (or similar chatbot platforms), and payment processors like Stripe. We ensure these providers adhere to strict data protection and confidentiality terms. A list of major sub-processors may be available upon request or as part of a Data Processing Agreement.
• To Comply with Laws: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.
• With Your Consent: We may share your information with your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information for purposes such as enhancing user experience, analyzing website traffic, personalizing content, and improving our Services. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Consent for Contact and Tracking via Forms: When you submit information through a form on our website (e.g., for a "Start Free" trial, "AI Audit," or general contact), you consent to us:

1. Contacting you via email, phone, and SMS for the purpose of providing the requested service or information, and for follow-up communications related to your inquiry or our services.
2. Potentially sending you marketing updates and promotions from Ambitions AI about our services via these channels. You will always have a clear option to opt-out of such marketing communications.
3. Using cookies or similar tracking technologies that may associate your browsing activity on our site with the information you provide through the form. This helps us understand your interests and tailor our communications and services more effectively.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes encryption, access controls, and secure storage. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information (e.g., after you terminate your account with us and any legally mandated retention periods have passed), we will either delete or anonymize it. If this is not immediately possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible, typically within 30 days from account termination unless legal obligations require longer retention.

For data processed on behalf of our clients (where we are a Data Processor), such as AI interaction data (call recordings, chatbot logs), we retain this data in accordance with our agreement with the client and our sub-processor's policies. Call recordings on Retell AI (retellai.com) and chatbot logs on Botpress (or similar) are typically retained for up to 6 months from the date of interaction. Upon termination of services with a client, we will delete or return client-controlled data as instructed by the client, as outlined in our Data Processing Agreement (DPA) (generally within 14-30 days of service termination), or as legally required.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. As a UK-based company, if we transfer your personal data outside the UK or European Economic Area (EEA), for instance to service providers located in the USA (such as Retell AI (retellai.com) or GoHighLevel), we will take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. This includes relying on mechanisms such as the UK's International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) with relevant UK Addenda, or ensuring the recipient is in a country deemed to provide an adequate level of data protection.

Your Data Protection Rights (UK GDPR)

If you are a resident of the United Kingdom or European Economic Area, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access – You have the right to request copies of your personal data from us.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent – Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month in accordance with applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority, such as the UK's Information Commissioner's Office (ICO).

SMS Communications

By providing your phone number and opting in through our website forms (e.g., "Start Free," "AI Audit," or contact forms) or other explicit consent mechanisms, you agree to receive SMS messages from Ambitions AI. These messages may include:

• Information directly related to the service or inquiry you initiated.
• Follow-up communications regarding your interest in our Services.
• Service updates and important account notifications.
• Where you have separately and explicitly consented, promotional messages about our new services or offers.

Message frequency may vary. Standard message and data rates from your mobile carrier may apply. You can opt-out of receiving marketing SMS messages from us at any time by replying “STOP” to any message you receive from us. For help or information regarding SMS, reply “HELP” to any message or contact us at [email protected]. Opting out of marketing SMS will not affect service-related messages unless specified.

When our Services are used by our clients to send SMS messages to their customers (e.g., for feedback requests, AI-driven communications, appointment reminders), Ambitions AI acts as a Data Processor. In such cases, our clients (the Data Controllers) are responsible for obtaining and managing the necessary consents from their customers in accordance with applicable laws (including GDPR and PECR).

We do not sell or share your phone number provided directly to us with unaffiliated third parties for their own marketing purposes without your explicit consent.

Children's Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If we become aware that an individual under 18 has provided us with personal information without verifiable parental consent, we will take steps to delete such information. If you believe that we might have any information from or about a child under 18, please contact us at [email protected].

Third-Party Links

Our Services or website may contain links to other websites not operated or controlled by us ("Third-Party Sites"). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. We do not endorse and are not responsible for the privacy practices or content of these Third-Party Sites. We encourage you to review the privacy policies of any Third-Party Sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we may also provide a more prominent notice (such as by adding a statement to our homepage or sending you a notification via email). You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:

The Ambitions AI
(A division of The Ambitions Agency Web Ltd)
80 Magdalen Road, Exeter, UK EX2 4TT
Email: [email protected]